FAQs

Exchange / Return Policy for In House Collection:

As we are winding down, any orders placed before June 21st 2025 can be exchanged or returned for a refund. Any items ordered after June 21st 2025 are FINAL SALE.

All existing gift cards must be used before July 1st 2025.

FINAL PRE-ORDER

Pre-orders can be cancelled within 24 hours for a full refund. 

Exchange / Return Policy for Vintage:

All vintage is FINAL SALE

Sale

All sale items are FINAL SALE.  

Shipping:

Free shipping on orders of $400 and up in the USA.

All orders are shipped within 5-7 business days unless otherwise noted.

Your tracking number will be emailed to you once the shipping label is created.

 

All international return shipping labels are subject to a $20 fee  

Roam Vintage is not responsible for any applicable duty fees which may arise upon accepting your package. During any international customs process, duty fees may be charged upon receipt.

 

Roam Vintage is not responsible for any lost packages.

 

By law, we cannot change the value of orders on commercial invoices or mark items as a gift. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund if/when the items are returned to us. If your items are abandoned (not returned to sender) due to your refusal or inability to pay the customs charges, you will not be eligible for a refund on your order.